Troubleshooting
Fixes for common problems with payments, payouts, mandates and integrations.
By Angus and 1 other2 authors17 articles
- My customer paid the wrong invoice
- A direct debit payment failed
- How to refund a customer
- A card payment was declined
- Why is my payout delayed, missing, or a different amount?
- Why isn't my customer receiving Adfin emails?
- My customer's bank shows the payment but Adfin doesn't
- What happens if my customer raises a dispute
- My customer cancelled their direct debit mandate
- Can I accept American Express?
- My customer paid outside Adfin: how do I stop reminders?
- Do you take currencies other than GBP?
- Can I increase my direct debit payment limit?
- I cancelled a schedule but my customer was still charged
- Why can't I cancel, stop or edit a direct debit payment?
- Why is there a mismatch between the invoice status in my accounting software and Adfin?
- How to retrigger an invoice import from Xero to Adfin