Adfin

What Adfin does automatically when a direct debit payment fails, and what to do if you've been paid outside Adfin.

A direct debit payment failed

What happens when a customer cancels their direct debit, and how to set up a new mandate if you need one.

My customer cancelled their direct debit mandate

Not yet. Amex is planned for the next couple of months. Email us to have your account flagged so it's switched on for you as soon as it's live.

Can I accept American Express?

How to mark an invoice as paid when the money came in by bank transfer, cash, or another route outside Adfin, so reminders stop.

My customer paid outside Adfin: how do I stop reminders?

Not yet. Adfin only accepts GBP at the moment. Overseas customers can still pay by card and their bank handles the FX.

Do you take currencies other than GBP?

By default, Adfin can collect up to £5,000 per invoice via direct debit. Higher limits are available on request.

Can I increase my Direct Debit payment limit?

Cancelling a schedule stops future payments only. Any payment already raised under it will still collect unless you cancel it individually.

I cancelled a schedule but my customer was still charged

Having trouble syncing data between Adfin and Xero?

Troubleshooting common issues between Adfin and Xero

You may notice differences between invoice statuses in Adfin and your accounting software. This guide explains why these discrepancies occur, what they mean, and how to interpret them correctly.

Why is there a mismatch between the invoice status in my accounting software and Adfin?

If an invoice created and approved in Xero is not appearing in Adfin, follow these steps to ensure it is successfully imported

How to retrigger an invoice import from Xero to Adfin

Chris Carty

Angus Tylee

Fixes for common problems with payments, payouts, mandates and integrations.

Troubleshooting

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