We are always happy to hear from you. If we do not meet your expectations in any way, we want to have the opportunity to put things right.
Our team will assist you and do their best to solve your issue promptly and fairly. We value the opportunity to review the way we do business and help us meet our customers’ expectations.
📩 How to make a complaint
If you're unhappy with any part of our service, you can make a formal complaint by:
Emailing: [email protected]
Writing to:
Complaints
Adfin Financial Services Ltd
12 New Fetter Lane
London EC4A 1JP
United Kingdom
Please include:
Your name and contact details
A description of what went wrong
Any supporting documentation or evidence
📆 What happens next?
We’ll acknowledge your complaint within 3 business days.
An investigation will be conducted, and you will receive a full response within 15 business days of receipt of your complaint.
If more time is needed, we’ll update you on progress, provide an expected resolution date and respond in full within 35 business days.
⚖️ If you’re still unhappy
If you are a consumer, micro-enterprise, or other eligible complainant and you're not satisfied with our final response – or we haven’t responded within the timelines above – you have the right to refer your case to the Financial Ombudsman Service (FOS)
You must contact the FOS within 6 months of the date of our final response.
FOS contact details:
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567 or 0300 123 9123
Email: [email protected]
Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Here is a link to the web version of FOS consumer leaflet, which explains their role and how to complain:
Adfin company details:
Adfin Financial Services Ltd is a company registered in England and Wales.
Company Number: 15449959
Registered Address: 12 New Fetter Lane, London EC4A 1JP