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What does my customer see on their bank statement when paying?
What does my customer see on their bank statement when paying?

Please see details by payment method below.

Chris Carty avatar
Written by Chris Carty
Updated this week

You can specify a statement name during onboarding. If you would like to check what this is or change it, please contact [email protected].

Pay by bank

  • Recipient visible to your customer in their bank app when initiating a payment: your statement name.

  • Recipient visible in your customer’s bank statement after payment is initiatied: your statement name.

    • Payment reference: Unique payment reference.

Cards

  • Recipient visible to your customer in their bank app (only happens if they need to complete additional authentication for the payment): your statement name.

  • Recipient visible in your customer’s bank statement after payment initiatied: your statement name.

Google Pay / Apple Pay

  • Recipient visible when in Google Pay / Apple Pay when initiating transaction: your statement name.

  • Recipient visible in the customer’s bank statement after payment initiated: your statement name.

Direct debit

Adfin cannot currently support making your business name visible to the payer for direct debit payments. We are working on adding this capability in the future.

  • Recipient visible in your customer’s bank statement after payment initiatied: Adyen re Adfin.

    • Please note, some banks will instead show Adyen N.V. (e.g. Wise).

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