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What does my customer see on their bank statement when paying?

Learn what your customer sees on their bank statement when a payment is made through Adifn.

Chris Carty avatar
Written by Chris Carty
Updated over a week ago

You can specify a statement name (typically your business name) during sign up. If you would like to check what this is or update it, please head over to Settings > Company in the Adfin console.

Pay by bank

  • Recipient visible to your customer in their bank app when initiating a payment:

    • Your statement name.

  • Recipient visible in your customer’s bank statement after payment is initiated:

    • Your statement name.

  • Payment reference: unique payment reference.


Cards

  • Recipient visible to your customer in their bank app (only happens if they need to complete additional authentication for the payment):

    • Your statement name.

  • Recipient visible in your customer’s bank statement after payment initiated:

    • Your statement name.


Google Pay / Apple Pay

  • Recipient visible when in Google Pay / Apple Pay when initiating transaction:

    • Your statement name.

  • Recipient visible in the customer’s bank statement after payment initiated:

    • Your statement name.


Direct debit

  • You can opt in to Adfin Custom to display your statement name on your clients’ bank statements.

    • This makes it easier for clients to reconcile payments and helps reduce direct debit reversals, since they’re more likely to recognise the payment.

    • Please note: due to increased Bacs payment scheme costs, this option is charged at £36 per month.

  • If you don’t use Adfin Custom, your customers’ bank statements will show one of the following:

    • Adfin

    • Adfingbbacs

    • Adyen N.V

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