All emails can be sent with your logo, icon and primary brand colour. These can be configured in the Console by going to your Branding settings.
When you send a mandate to a customer
When you send a mandate from the Adfin console, we send an email inviting your customer to authorise a mandate.
You can also add your own custom message to this.
Reminders when a customer hasn't authorised the mandate
If your customer hasn’t authorised the mandate, we send an email every 7 days reminding them to, up to a maximum or 3 times (21 days) - this is the same as the above email.
When a customer authorises the mandate
When your customer authorises the mandate, we send an email to them confirming the mandate.
When a customer mandate authorisation fails
When your customers mandate authorisation fails, we send an email to them asking to try again.
When you schedule a payment
We send an email 3 working days before the payment is scheduled notifying your customer we will take a payment for the given amount via direct debit.
If the payment is linked to a specific invoice, we attach the invoice that this payment relates to this email.
When a payment is successful
Once we know that the payment has been successful (3 days after it is taken from the customer account), we send a confirmation email.
When a payment fails
We send an email to you notifying you of the payment failure and details.
We send an email to the customer notifying that the payment has failed and we will try again in 3 working days.
If the payment fails again we repeat this once more, then we send a one-time payment request, where the customer can instead by by card or pay by bank.
When a mandate is cancelled
If a mandate is cancelled, we send you an email notifying you of this and which customer it relates to.
We send an email to the customer notifying them of this.
You can send a request for a new authorisation to the customer from the Adfin console.
