From time to time we may ask you to confirm or update your business details, even though you're already set up and taking payments. This is a routine part of working with a payments provider and usually doesn't point to a problem with your account. Completing it normally only takes a few minutes.

To meet our regulatory obligations, we're periodically required to confirm the ownership of the businesses we work with and to verify the identity of their directors and owners. We also review the details we hold when something changes in your business. When a check needs your input, we'll ask you for it.

If we need something from you, we'll email you and you'll see a banner in your Adfin console. Depending on what's needed, it will be one of:

We'll only ask for the things you'd reasonably expect: confirmation of your business details and of the people who own or run it, plus supporting documents where needed. For a detailed walkthrough of each step, see Completing verification to enable payments.

The request comes with a due date, shown in the banner, and we'll send you reminders before it passes. In most cases you can carry on as normal until then, though occasionally we may need to pause payments or payouts while a review is underway.

If the information isn't submitted by the due date, your account will be restricted. This means you'll no longer be able to accept new payments with Adfin, and any pending payouts will be paused.

A restriction isn't permanent: submit the requested information and, as soon as everything is confirmed, your account continues as usual.

If you have any questions about a request, reply to the email we sent you or contact us via live chat.