From time to time we may ask you to confirm or update your business details, even though you're already set up and taking payments. This is a routine part of working with a payments provider and usually doesn't point to a problem with your account.
Why this happens
We're required to keep the information we hold about the businesses we work with accurate and current. We review these details regularly and request further information when needed or following a change to your business.
What you'll see
If we need something from you, you'll see a banner in your Adfin console. Depending on what's needed, it will be one of:
Action required: submit additional business information by the date shown to continue accepting payments.
Documents needed: upload the specific documents we've listed to complete your verification.
Account under review: a review is under way; this usually takes a few business days.
We'll only ask for the things you'd reasonably expect: confirmation of your business details and of the people who own or run it, plus supporting documents where needed.
What happens while a check is open
In most cases you can carry on as normal. In some cases, though, we may need to pause payments or payouts while we complete the review, so the quickest way to keep things moving is to send whatever we ask for as soon as you can.
As soon as everything's confirmed, your account continues as usual.
If you have any questions about a request, please contact us via live chat.