Your payout account is the bank account Adfin pays your collected funds into. If you've changed your business bank account, you can move your payouts to the new one. For security reasons, this is a quick request to our support team rather than something you change yourself. This article covers what to have ready before you get in touch.
Who can request the change
Only a Super Admin on your account can change the payout account.
How to request it
Email [email protected] from your Super Admin email, letting us know you'd like to change your payout account.
For security, we'll ask you to send proof of the new account. To save time, attach a recent bank statement or proof of account that:
is in your company's name
shows the sort code and account number
shows the bank's name and logo
shows the country or region of the account
is dated within the last 12 months
We'll also ask whether you'd like the account we collect your Adfin fees from updated to the new account too.
What happens next
We verify the new account against your company details and then switch your payouts over. We may come back to you if we need anything else.
Please Note: Changing your payout account can cause a short delay to your payouts while we re-verify the new account, especially if we need to ask you for more information.
After your account is changed
If you reconcile in Xero or QuickBooks, update the bank account Adfin uses for reconciliation in your accounting connection settings, so your payments keep matching correctly:
Xero: Settings → Integrations → Accounting → Xero → Reconciliation
QuickBooks: Settings → Integrations → Accounting → QuickBooks → Reconciliation