Customers can cancel a direct debit mandate at any time, usually through their bank. You can also cancel one from the Adfin console. Either way, here's what to expect.
What happens automatically
Adfin emails the customer confirming the cancellation.
Adfin emails you to let you know.
The mandate status in the Customers view changes to Cancelled, with the cancellation date underneath.
The activity log on the customer shows why, where the bank tells us. Common reasons include your customer cancelling with their bank, a closed account, or your customer telling their bank a payment was unauthorised.
What to do next
If you still want to collect by direct debit, send a new mandate from the Customers view. Your customer will get a fresh authorisation email.
If they're moving off direct debit, future invoices can still go out via On Demand (card, pay by bank, Apple Pay or Google Pay).
For the full direct debit setup, see Getting started with direct debits.