This guide covers:
Overview of the mandate migration service
Who can use mandate migration
Key steps in the process
How to request mandate migration
1. Overview of the mandate migration service
Our mandate migration service uses the Bacs Direct Debit Bulk Change Process, which enables a business to move mandates from one provider to another, without their clients having to authorise a new mandate.
We'll manage the process end-to-end, until your mandates appear in Adfin.
2. Who can use mandate migration
Mandate migration is supported for Adfin customers who either have more than 50 mandates to migrate or are using the ‘Adfin Custom’ plan (which allows you to show your name on the statement).
We can support migrations away from most providers, including GoCardless, London & Zurich and AccessPay.
Mandate migration is not currently supported by Ignition. Contact [email protected] if you are looking to migrate away from Ignition to Adfin.
3. Key steps in the process
We'll ask you for some simple information to start the process, after this we manage this with your old provider until your mandates appear in Adfin.
Below are the key steps we manage on your behalf, you'll have visibility of these throughout.
Initiating the migration
We'll submit the request on your behalf - you'll be copied in all communications but do not have to do anything as we manage it for you.
Signing the Bulk Change Deed and Notification of Change Form
In the background we'll manage signing the forms between the relevant parties.
You do not need to sign or review these forms yourself, these are used to transfer liability for failed payments from your old provider to us.
Transfer of data
We'll provide your old provider with details to transfer us your mandate data using a secure, encrypted service.
Notifying your customers about the change
As part of the process, it is a Bacs scheme requirement that your customers are notified about the change - even though they do not need to do anything.
We send these emails on your behalf. Three business days before the change date we’ll email your customers notifying them about the change.
This is an email in your branding, sent from [email protected] with summary information and a pdf attachment with additional details.
Example email text
We are changing our payment processor for direct debit payments. You don't need to take any action and this change will not affect your service in any way.
From the 1st September, direct debit payments will appear on your bank statement as Your business name / Adfin.
All payments will continue to be covered by the Direct Debit Guarantee, and you’ll always receive at least three working days notice before your account is debited.
Change date
On the change date, your mandates will appear in Adfin and be removed from your old provider.
We'll automatically match the mandates to your existing Adfin customers so you can start collecting payments.
4. How to request mandate migration
To request mandate migration, please email [email protected] with the following information:
Who your current provider is
If you are using GoCardless, please include an admin user’s email address on your account.
How many mandates you will be migrating
Your preferred change date
Deciding on your change date:
Your change date must fall on a business day, and must be at least four weeks away (this is a requirement of the Bacs payment scheme).
We recommend choosing a change date during a quieter collection period, as you may experience a small delay in collecting payments around the change date.
You may continue to collect payments with your old provider up to one business day before the change date.
You can start submitting payments with Adfin three business days after the change date.
All unpaid invoices can still be collected by Adfin, so there will be no interruption to collections.