What is On Demand+?
On Demand + combines card and direct debit payments into one simple journey, so you spend less time chasing invoices and more time running your business 🚀
You can collect an upfront card payment, then invite your customer to sign a direct debit payment for future payments.
Enabling On Demand+
Enabling On Demand+
To enable On Demand+, go to Payments settings → Workflows and toggle it on.
Enabling this on the workflow will give your customers the option to sign a direct debit mandate after they have paid an On Demand payment request, meaning that future payment are collected automatically using direct debit.
On Demand+ payer experience
On Demand+ payer experience
Here’s what your customer will experience when you enable On Demand+.
When your raise on invoice on the On Demand workflow, they will receive the distribution notification as normal. The invoice notification email will have the format shown below (the invoice PDF will also be attached).
Email Notification
Subject: Invoice from [Your company name] · [Invoice number]
When the customer clicks ‘Review and pay’, they are presented with the payment page. They can pay via Pay by Bank, Google Pay, Apple Pay, or Card.
Once the payment has been made successfully, the customer will be presented with a payment success screen and given the option to ‘Set up direct debit’.If they click this button, they’ll be able to set up a direct debit for future payment collections.
💡 Tip: Since On Demand+ is enabled at the workflow level, you have full control over which clients it’s offered to.
To set a specific workflow for a particular customer:
Go to the ‘Manage Customers’ view.
Select the customer in question.
In the side drawer, locate the ‘Default Workflows’ section.
Click ‘Update’ next to the On Demand workflow.
