Customise your Auto Collect workflows

If you do not have an Adfin Direct Debit mandate established with the customer, Adfin will send a mandate request and chase it if required.

Chasing frequency: Choose how often to send reminders - every 3, 5, 7, or 14 days.

We will stop chasing after 180 days or once the mandate is authorised.

You can also add custom messaging to be included in the mandate authorisation email.

If a payment fails, Adfin will retry the payment every 7 working days (the fastest interval allowed by scheme rules).

Adfin does not charge for retries.

Choose whether to attempt 1, 2, or 3 retries.

Retries are enabled by default, but you can turn them off.

If all Direct Debit retries fail, Adfin will automatically send an On Demand payment request to the customer.

This is enabled by default.

Choose how often On Demand payment reminders are sent: every 7, 14, or 30 days.

You can add a custom message to this request, e.g:

“Your Direct Debit payment failed - please pay by card as soon as possible.”