This guide walks you through the most common issues users face when integrating the two platforms and provides practical steps to resolve them quickly and confidently.
⚠️ Duplicate invoices sent from Xero and Adfin
If your customers receive two invoices—one from Xero and one from Adfin—this may be due to incorrect invoice settings in Xero.
By default, Adfin handles the invoice distribution when one of your Adfin branding themes is assigned. However, if Xero is also set to send the invoices, duplicates may occur.
Solution: Adjust your Xero settings by following these steps:
Log in to your Xero account.
Navigate to your repeating invoices.
Check whether your invoices are set as 'Approve and send' or 'Approve only.'
Change the settings to 'Approve only' to ensure Adfin manages the invoice distribution exclusively.
By implementing this adjustment, Xero will no longer send the invoice, preventing duplicate notifications.
⚠️ GoCardless is still collecting invoices even though your Adfin branding themes are configured
If you’re a GoCardless for Xero user (i.e. you likely started using GoCardless with Xero before 2021), it’s possible that Adfin branding themes have been automatically enabled for your automated GoCardless collections.
To disable these branding themes directly in GoCardless, follow the steps below:
Log in to GoCardless for Xero:
👉 https://xero.gocardless.com/Navigate to your Branding Themes settings by clicking this link:
👉 https://xero.gocardless.com/merchant/settings/brandingthemesIn the ‘Automated payments’ column, toggle off any Adfin branding themes.
Remember to click 'Save changes' in the bottom right.
💡 This prevents Adfin themes from being automatically used by GoCardless for future collections.
See example screenshot below for reference.
