What is a payment link?
A payment link is a unique URL that you can share with your customer to request a one-off payment. It’s a standalone payment request, meaning it isn’t tied to any specific invoice or billing cycle. Payment links are ideal for quick, ad-hoc collections where you don’t need to issue a full invoice.
1. Navigate to 'Payment link'
In the sidebar, under Quick Create, click Payment link.
2. Fill out payment details
Select or add a Customer
Use the Customer field to search for an existing customer or create a new one.
Add a description
Provide a short description of what the payment is for (e.g. "Consultation Fee").
Enter total amount
Specify the full amount the customer should pay (e.g. £100).
(Optional) Add reference
Click + Add reference if you want to include an internal or external reference number.
3. Choose payment method
Select how you’d like the customer to pay:
On Demand – (Card, GooglePay, ApplePay, Pay by bank)
Auto Collect – (Direct Debit - Adfin will collect payment automatically when a mandate is in place).
4. Set pay by date
Choose a Pay by date (e.g. 27 May 2025). This is when the link is due to be paid.
5. Choose your workflow
If the payment request is On Demand, you can choose which one of your On Demand workflows should be applied (these can be configured in your On Demand Workflow settings).
6. Review the payment page preview
On the right, you’ll see a preview of the customer’s distribution email.
7. Send the Link
Once you’re ready, click Send now in the bottom-right corner.
8. Managing payment links
View payment links in the Payments area of the console. Payment links can move through the following statuses, depending on whether they’re On Demand or Auto Collect 👇
Draft
The payment link has been created but not sent yet.
Applies to both On Demand and Auto Collect.Outstanding
The payment link has been sent to the customer, but payment hasn’t been completed yet.
This includes:On Demand links that haven’t been paid
Auto Collect links where the direct debit mandate hasn’t been signed
Scheduled
The payment link has been sent and a direct debit collection date is scheduled.Only applies to Auto Collect
The customer must have an active direct debit mandate
Submitted
The direct debit collection has been submitted to the customer’s bank.Only applies to Auto Collect
The customer must have an active direct debit mandate
Paid
The payment has been successfully paid or manually marked as paid.
Applies to both On Demand and Auto Collect.Settled
The funds have been paid out to you.
Applies to both On Demand and Auto Collect.
If you have accounting software connected, when a payment link is paid we will create a payment in the accounting software to the 'Adfin bank' account for the amount received.
In your connection settings, you can choose the account for payments without an invoice (e.g., payments made via payment links). This option can be found under Advanced settings.
Note: Xero does not allow us to push payments to accounts managed directly by Xero (e.g., 610). These accounts will not appear in the list.