When you move your payment collections to Adfin from another provider, there are two straightforward ways to do it:
Re-mandate – ask your customers to sign a new Direct Debit mandate through Adfin.
Migrate existing mandates – transfer your existing mandates from another provider directly into Adfin.
Both approaches will get you collecting payments seamlessly through Adfin – it’s simply a case of choosing the route that suits your setup best.
Route A: re-mandate (new Direct Debit mandates via Adfin)
With the re-mandate approach, your customers authorise payments again through Adfin’s secure, user-friendly flow. The process is quick (it can be started whenever you're ready!) and fully digital, and Adfin provides everything you need - from branded mandate authorisation links to automated reminders.
You’ll find the full steps and customer communication templates in this section the Help Centre: Switching from another provider by re-mandating.
Why it’s easier than it sounds
Customers authorise their new mandate in just a few clicks – usually in under a minute.
The Adfin mandate authorisation interface works perfectly on mobile and desktop.
You control the timing, messaging and rollout.
Automated reminders follow up with anyone who hasn’t signed, so you don’t need to chase manually.
You start fresh on Adfin’s platform, with clean data and full feature access from day one.
Collections continue without interruption.
This route gives you full ownership of the switch and ensures every mandate is verified and ready to go within Adfin’s environment.
💡Most customers sign straight away, and Adfin takes care of the rest – so your move feels seamless for everyone involved.
Route B: migrate existing mandates
Adfin can help transfer your existing Direct Debit mandates across so customers don’t need to sign again. This behind-the-scenes process keeps your collections running smoothly and avoids any customer action. This process typically takes around 4 weeks.
You can learn more about eligibility and setup in the mandate migration guidance.
Why it can work well
No customer action required.
Collections continue without interruption.
Choosing your route
Re-mandate is ideal when you’d like a clean start with Adfin and want to bring customers onboard quickly through a clear, digital sign-up process. It’s efficient, fully automated, and gives you complete control of your data and communications.
Migrating existing mandates can be useful when you have a significant number of mandates to move over and you prefer to switch everything quietly in the background.
Both paths lead to the same place: your business collecting payments reliably through Adfin.