Start a live chat (the fastest way)
Live chat is the quickest way to get an answer, and it lets us see your account so we can help straight away.
Sign in to your Adfin console.
Select Get help at the bottom of the left-hand menu.
Choose Start live chat.
Type your question and send it over. If no one's free the moment you write in, just leave your message and we'll pick it up and reply.
You don't need to wait by your screen. If we reply while you're away, you'll get an email, and you can carry the conversation on from there.
We're trialling AI replies for some general product questions, so you may get an instant answer when you start a chat. Anything about a bug or a payment status always goes to a real person, and you can ask to speak to a human at any point. Just say so and we'll take it from there.
Other ways to reach us
All of these live under the same Get help button:
Email support: select Email support to open a message to [email protected]. Handy if you'd rather write in from your own inbox.
Schedule a call: select Schedule a call to book a time that suits you for anything that's easier to talk through.
Browse the help centre: select Read help guides to search our help guides. Plenty of questions have a quick answer waiting there.
Booking an onboarding or verification call
If we've asked you to book an onboarding or verification call, use this link to pick a time that works for you: Adfin Support.
Help us help you faster
Whichever way you reach out, a few details get you a quicker answer:
The invoice number, if your question is about a specific invoice.
Your customer's name, if it's about a particular payment or customer.
What you expected to happen, and what happened instead.
A screenshot, if something doesn't look right on screen.
However you get in touch, we'll get back to you as soon as we can.