After a customer pays an On Demand request, you can move them to Auto Collect so that future payments are collected automatically, by direct debit or from a saved card. To do this, customise your collection agent’s payment options. This step is optional.

It’s a simple way to move customers onto automatic payments. They pay their first On Demand request however suits them, for example by card, Apple Pay, Google Pay or bank transfer. Once that payment goes through, you can save their card for future payments, or they can set up a direct debit mandate. That means less chasing for you and fewer missed payments.

The customer's card is saved when they pay, so future payments are charged to the card on file automatically. When this is on, On Demand payers will only see card, Apple Pay and Google Pay as payment options.

You can find out more in Getting started with card on file (recurring card payments).

After the customer has completed their On Demand payment, they're asked to set up a direct debit mandate. Future payments are then collected by direct debit.

You can turn on both options, so customers save their card and set up a direct debit in the same flow. This gives you a backup payment method.

For example, if direct debit is your primary Auto Collect method and a direct debit collection fails, Adfin can automatically try charging the card on file instead. To set this up, choose Try to take using card details under If an Auto Collect collection attempt fails in the same panel.

In the same Customise payment options panel, under Auto Collect payment options, you can also choose: