Convert On Demand payers to Auto Collect is a set of optional settings on a collection agent (previously called Encourage direct debit usage). After a customer pays an On Demand request, you can convert them to Auto Collect so future payments are collected automatically, either by direct debit or by charging a saved card.

It's a gentle way to move customers onto automatic payments without forcing it. They pay the first request however suits them, then opt in to automatic collection for everything after that. That means less chasing for you and fewer missed payments.

When the customer pays by card, they're asked to save their card for future use. Future payments are then charged to the card on file automatically.

After the customer has completed their On Demand payment, they're prompted to set up a direct debit mandate. Future payments are then collected by direct debit.

You can turn on both options, so customers save their card and set up a direct debit in the same flow. This gives you a backup payment method.

For example, if direct debit is your primary Auto Collect method and a direct debit collection fails, Adfin can automatically try charging the card on file instead. To set this up, choose your fallback under If an Auto Collect collection attempt fails in the same panel.

In the same Customise payment options panel, under Auto Collect payment options, you can also choose:

These settings apply at the agent level. You can override them for an individual customer or invoice where you need to.