A payout is the sum Adfin transfers to your bank when a payment settles. For pay by bank, each payout covers a single invoice payment. For cards and direct debit, payouts are batched: one payout covers all payments that settled on the same working day.
The Transactions dashboard shows two payout states:
Processing: a projected future transfer. The payment has been collected but hasn't reached your bank yet. How long it stays as processing depends on the payment method:
Pay by bank payments settle in real time
Card payments settle 2 working days after the payment is made
Direct debit payments settle 2 working days after the funds are debited from your customer's account (5 working days from when the collection is first initiated)
Paid out: the transfer has landed in your bank
For direct debit, processing payout amounts are estimates. A payment that fails after being initiated shows as "Failed payment deduction for [invoice number]" in the payout; you won't be paid out for that amount.
For the full settlement timeline by payment method, see How long do payments take to settle by payment method.
How to view payouts
Select the Transactions view in the side menu.
Each row in the table is a payout: a sum of money transferred to your bank account.
Click a row to see the payments that make up the payout, including the invoice and customer each payment relates to.
Export to CSV
To export to CSV, select one or multiple payouts from the payout table and click 'Download CSV' in the bottom tray. This downloads a CSV with the full details of the selected payouts, including the payments and invoices they cover.
Why a payout doesn't match the invoice total
If a payout doesn't line up with what you were expecting, there's usually a straightforward reason:
Adfin fees are collected separately. They're never deducted from your payouts.
Payouts are batched. One payout can cover several payments collected on the same working day.
A failed or reversed payment. These can be deducted from a later payout. See Why is there a failed payment deduction in my Adfin payout.
Partial payments. We settle on a payments basis, not an invoice basis, so a partial payment pays out on the standard settlement timeline rather than waiting for the rest of the invoice.
Click any payout row to see exactly which payments and invoices it covers.
A payout transfer is missing in my Xero clearing account
If a payout transfer you were expecting hasn't appeared in your Adfin clearing account in Xero, please get in touch with our support team via live chat (the Get Help button in the bottom left of the Adfin console).