Adfin gross settles your payments and charges our fees after. This means you receive the full amount when your customers pay you and pay us later.

We will ask you to set up a direct debit mandate with Adfin so we can collect our fees automatically. The mandate request will be sent with your first invoice.

If you'd like your fees collected from a different bank account, message us via live chat (the Get help button in the bottom left of the Adfin console) and we'll send a new direct debit mandate to sign on that account. See How to change your payout account if you're moving your payouts at the same time.

If your monthly fee invoice should go to a different email address, contact us via live chat (the Get help button in the bottom left of the Adfin console) and we'll update the recipient for you.

We issue our invoices for the previous month's fees on the 10th of the month with 7 day payment terms.

We email each fee invoice to your business email (the address we hold on file for Adfin fees) as soon as we issue it. Fee invoices are sent by email, so you won't find them in the Adfin console alongside the invoices you raise for your own customers.

If you need another copy, or an invoice hasn't reached the right inbox, please message us via live chat (the Get help button in the bottom left of the Adfin console) and we'll resend it. Please let us know the invoice month or amount so we send you the right one. If you'd like an email address added so future fee invoices go there too, just let us know via live chat and we'll add it to the mailing list.

Your fee invoice labels each payment as standard, premium or super premium. Most payments are standard. Card payments sometimes cost more to process, and those sit in the premium or super premium bands.

The band is set by what the payment costs to process, not by the card's brand and not by a tier we pick. When your customer pays by card, their bank charges a fee to process the transaction, known as interchange. The more rewards and perks a card gives its holder, the higher the interchange, and the more the payment costs us to process. We group cards into bands based on that cost and charge accordingly.

You can see which card types sit in each band, and the rate for each, at adfin.com/pricing.

If business cards are pushing your payments into the premium band, you can pass that cost back to your customer with business card surcharging.

Should you have any questions or concerns regarding your invoice or fees, feel free to contact our support team via live chat (the Get help button in the bottom left of the Adfin console).