What this guide covers
How phone payments work
Getting started
How to take a phone payment
How phone payments work
Phone payments let you take a card payment from a client while you are speaking to them. Your client reads their card details to you over the phone, and you enter those details into the Adfin console to complete the payment.
You’ll need to collect:
Card number
Expiry date
CVV
Billing address
You can then choose which invoice or payment request the client is paying. You can either:
Select an existing payment request
Create a new payment request
You can also take partial payments and apply surcharges.
Once the payment is completed, it is managed in Adfin in the same way as your other card payments.
Getting started
Phone payments must be enabled on your account before you can use them.
If you would like to use phone payments but do not see the option in your Adfin console, please contact support.
To use phone payments, head to Settings → Upgrade features → Payments over the phone.
When you enable phone payments, we’ll ask you to:
Confirm your business details
Accept the terms and conditions for using phone payments
Review and confirm your PCI compliance responsibilities
As part of this process, you will be asked to attest to PCI SAQ C-VT.
What is PCI SAQ C-VT?
PCI SAQ C-VT stands for Payment Card Industry Self-Assessment Questionnaire C – Virtual Terminal. It applies to businesses that manually enter card details into an internet-based virtual terminal, usually for mail or telephone order payments, and do not store cardholder data on their own systems. The questionnaire helps confirm that your business follows the required security practices for handling card information safely.
After you submit your application, there may be a short review period before phone payments are enabled on your account.
How to take a payment
To take a payment over the phone:
In the Adfin console, go to Payments in the side menu.
Select Phone payment.
Choose the customer.
Select an existing payment request, or create a new one.
Enter the card details your client provides over the phone.
Check the payment amount and billing details.
Click Pay to submit the payment.
Once the payment is successful, Adfin will update the payment status and continue managing the rest of the process as normal.
Important security reminder
Only enter card details directly into the secure phone payment form in Adfin. Do not write down, record, email, message, or store your client’s card details anywhere else.