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Why is there a failed payment deduction in my Adfin payout?

Very occasionally, you may see a line item in your payout that shows a deduction, or you may notice that a payout you were expecting is missing. This article explains the possible reasons and how Adfin resolves them automatically.

Chris Carty avatar
Written by Chris Carty
Updated this week

Reasons for payout deductions

If you notice a line item for 'Failed payment deduction for invoice [Invoice number]' in your payout in the ‘View transactions’ dashboard, it will be due to the following:

🕥 Delayed failure notifications

A direct debit or card payment collection may initially be reported as successful by your customer’s bank. Because Adfin aims to process payouts as quickly as possible, we begin the payout process as soon as we receive the initial success notification.

However, on rare occasions, we may subsequently receive a failure notification from your customer’s bank for the same collection. This delayed failure notification usually arrives after the payout has already been made. This means the payment was not collected successfully.

In these cases, Adfin automatically deducts the previously paid-out amount from your next payout(s), bringing your account balance back to £0. This adjustment will appear in your View transactions dashboard as 'Failed payment deduction for invoice [Invoice number]'.

We also automatically:

  • Notify you by email of the failed collection (configure notifications in your settings here: https://console.adfin.com/settings/notifications).

  • Remove the payment record from your accounting software (if applicable).

  • Unmark the invoice as paid in Adfin (this allows you to restart the collection process using either Auto Collect or On Demand).


💡 A paid invoice has not been included in my payout

If you have an invoice marked as ‘Paid’ in Adfin but haven’t received the payout, this means the invoice was not paid through Adfin.

In these cases, the invoice has been marked as paid outside of Adfin - for example, if it was marked as paid in your accounting software (such as Xero).

Because the payment did not occur via Adfin’s payment system, no payout will be generated.

Adfin still applies the external payment to the invoice to prevent a duplicate collection and stop Adfin chasing.

To confirm this:

  1. Open the relevant invoice in Adfin.

  2. Review the details in the side drawer.

  3. Check the Activity log to see if the payment was recorded as being applied from your accounting software.

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