Why do we have to verify your business?
At Adfin, KYC (Know Your Customer) checks are a vital part of keeping your transactions secure and compliant with financial regulations.
While most verifications are completed quickly, there can occasionally be delays. Here’s what you need to know – and what you can do to help move things along.
How long does verification usually take?
Typically, KYB/KYC verification is completed within 5 minutes if you have all the relevant documentation to hand. Here's a list of the required information if you want to gather it before you get started!
What causes verification delays?
This process is handled by a trusted third-party partner who may need to perform a manual review of your documents, especially if something flags during automated checks.
A common trigger for manual review is when we are unable to verify your identity. If this happens, you'll see the banner below in the Adfin Console, just hit 'Continue' to supply the additional information required.
For example, you may need upload an identify document.
Document guidelines
Here's what we typically check for when reviewing documents. Verifying this information helps us fight fraud and satisfy regulatory requirements.
Document information must match the Adfin account including company name, address, or individuals' names
Not a copy of a copy, photos of a photo, or photo pasted into a document
Include all pages in the document
Signatures are clearly visible (when required)
Address or legal entity documents are in JPG, PNG, or PDF format
Identity documents are in JPG or PNG format
Identity documents are in colour
Identity documents include both sides
Accepted document types
Passport
Driver license
Citizen Card
Electoral ID
Other common causes of delays
Manual review requirements – any mismatch or flag can trigger a manual check.
Incomplete or incorrect information – Submitting a shortened business name or outdated documentation can hold things up.
Timing of submission – Submitting late in the day or just before a weekend or public holiday may push your review into the next working day.
How to help speed things up
To keep things moving smoothly, here’s what we recommend:
Double-check your information – make sure everything is accurate and complete, especially your business name, contact info, and documents.
Submit early – Try to upload your documents earlier in the day and avoid late-Friday submissions.
Keep an eye on your inbox – our team may request additional info or clarification. Responding quickly helps avoid hold-ups.
Reach out if things are delayed – if it’s been more than 48 working hours, feel free to contact [email protected]. We’re happy to check on your status and escalate where needed.
Verification delays are rare but can happen due to manual checks or missing details.
By submitting complete, accurate information – and staying in touch – you can help speed things up. And if you hit a snag, our team is here to help!