Why KYB/KYC verification matters
At Adfin, KYB (Know Your Business) and KYC (Know Your Customer) checks are a vital part of keeping your transactions secure and compliant with financial regulations. While most verifications are completed quickly, there can occasionally be delays. Here’s what you need to know – and what you can do to help move things along.
How long does verification usually take?
Typically, KYB/KYC verification is completed within 20 minutes if you have all the relevant documentation to hand. Here's a list of the required information if you want to gather it before you get started!
What causes verification delays?
This process is handled by a trusted third-party partner who may need to perform a manual review of your documents, especially if something flags during automated checks.
One common trigger for manual review is when you choose to upload a bank statement manually during the bank account verification step. In these cases, the statement must be reviewed by a human, which typically takes 24 to 48 working hours.
Unfortunately, not all UK banks support instant verification – for example, Mettle and Allica Bank. If you bank with one of these institutions, don’t worry: onboarding is still possible, but you’ll need to proceed using the manual bank statement upload option.
Other common causes of delays include:
Manual review requirements – Beyond bank statements, any mismatch or flag can trigger a manual check.
Incomplete or incorrect information – Submitting a shortened business name or outdated documentation can hold things up.
Timing of submission – Submitting late in the day or just before a weekend or public holiday may push your review into the next working day.
How to help speed things up
To keep things moving smoothly, here’s what we recommend:
Double-check your information – make sure everything is accurate and complete, especially your business name, contact info, and documents.
Submit early – Try to upload your documents earlier in the day and avoid late-Friday submissions.
Keep an eye on your inbox – our team may request additional info or clarification. Responding quickly helps avoid hold-ups.
Reach out if things are delayed – if it’s been more than 48 working hours, feel free to contact [email protected]. We’re happy to check on your status and escalate where needed.
KYB/KYC delays are rare but can happen due to manual checks or missing details. By submitting complete, accurate information – and staying in touch – you can help speed things up. And if you hit a snag, our team is here to help!